APPLICATION SUPPORT · SOFTWARE ENGINEERING · KANSAS CITY
I'm Tayler Hickman, a bilingual Technical Support Junior Engineer with a B.S. in Software Engineering. I turn customer and operational problems into clear diagnoses, useful documentation, automation, and working technical tools.
Current work · Swivel
My day-to-day work starts with real customer problems: investigate technical and account issues, track recurring patterns, prioritize and escalate complex cases in Jira, and coordinate with engineering and product teams through resolution.
I also use AI-assisted development to turn repeated support friction into internal tooling and automation. The goal is practical: reduce repetitive work, make troubleshooting faster, and make useful context easier for the next person to act on.
This case study intentionally describes transferable methods and outcomes without exposing employer-confidential systems, customer data, credentials, or proprietary source code.
Node.js · Express · MongoDB · OAuth · JWT · Swagger
Team-built RESTful backend for transactions, categories, budgets, and monthly reporting. Uses an MVC-inspired architecture, MongoDB/Mongoose, Google OAuth, JWT authentication, and documented API endpoints.
Inspect repository ↗Python · SQL · SQLite
Normalized four-table relational database with Python-integrated CRUD workflows, many-to-many relationships, JOINs, and aggregate queries for structured genomic data retrieval.
Inspect repository ↗Python · Firebase Firestore · NoSQL
Cloud-backed application for storing, querying, updating, and deleting structured genomic variant data, connecting Python application logic to Firebase Firestore.
View GitHub work ↗I work best where application behavior, people, and systems meet. My support background taught me to ask better questions, reproduce problems, separate symptoms from causes, communicate clearly, and know when to involve another team. My software engineering background lets me go deeper: APIs, databases, authentication, web applications, cloud foundations, and code.
Technical: Python, JavaScript, Node.js, Express, Flask, Vue.js, Angular, REST, JSON, Swagger/OpenAPI, OAuth, JWT, SQL, SQLite, MongoDB, Firebase/Firestore, Git/GitHub.
Support: troubleshooting, Jira, CRM workflows, issue triage and escalation, knowledge-base documentation, cross-functional collaboration.
Education: B.S. Software Engineering, Web Development emphasis — Brigham Young University–Idaho, 2025.
Languages: English + Spanish.
I'm growing toward deeper enterprise application administration. I won't claim production experience I don't have. What I can show today is the underlying engineering behavior: troubleshooting, disciplined escalation, automation, API and database work, documentation, customer communication, and the ability to learn unfamiliar systems quickly.
LET'S BUILD RELIABLE SYSTEMS